9777bd Privacy Policy
This document provides a complete explanation of how your personal information is collected, used, and kept secure.
Table of Contents
1 Introduction and Scope
9777bd is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to all members who use the 9777bd website and mobile application.
By registering on our platform or using our services, you agree to the terms of this Policy. The main purpose of this document is to ensure transparency about the information you provide on our platform and how we handle it. To learn about the general terms of using the platform, please read our Terms and Conditions page.
This policy applies only to 9777bd's own services. The privacy policies of third-party websites or services are entirely separate, and we are not responsible for them.
2 Types of Information Collected
9777bd collects the following types of information:
2.1 Identity Information
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Username and password chosen by the user (stored in encrypted form)
2.2 Financial Transaction Information
- bKash, Nagad, Rocket, and Upay account numbers
- Bank account number and bank name (for bank transfers)
- Deposit and withdrawal history
- Transaction date, amount, and reference number
2.3 Usage Information
- Game play history and betting records
- Time spent on the platform and navigation patterns
- Device type, operating system, and browser information
- IP address and approximate location
2.4 Communication Information
- Messages sent via live chat and the content of support tickets
- Complaints or enquiries submitted by email
3 How Information Is Collected
9777bd collects user information in the following ways:
3.1 Information Provided Directly
We collect information you provide directly when filling in a registration form, completing account verification, making a deposit or withdrawal request, or contacting the support team.
3.2 Automatically Collected Information
When you use our website or app, certain information is collected automatically through cookies, log files, and similar technologies. This includes your IP address, session duration, and details of the pages you visit.
3.3 Information Received from Third Parties
For identity verification and fraud prevention, we may receive relevant information from verification agencies and payment processors. Such information is always limited to a specific purpose.
4 Purpose of Using Information
9777bd uses collected information only for the following lawful purposes:
- Account Management: Handling registration, login, and account security.
- Payment Processing: Completing deposits and withdrawals securely.
- Identity Verification: Completing KYC (Know Your Customer) verification to prevent fraudulent activity.
- Customer Support: Helping resolve your issues via 24/7 live chat and email.
- Bonuses and Promotions: Sending applicable bonuses and offers to your account.
- Responsible Gaming: Monitoring user gaming patterns and providing necessary support.
- Legal Compliance: Storing and disclosing information as required by applicable law.
- Service Improvement: Improving platform functionality and user experience.
We never use your information for unauthorised purposes or sell it commercially to third parties.
5 Sharing Information with Third Parties
9777bd may share information with third parties in limited and specific circumstances. These cases are listed below:
5.1 Payment Processors
Financial information necessary to process transactions is shared with payment providers such as bKash, Nagad, Rocket, Upay, and bank transfer services. This information is used solely for processing transactions.
5.2 Identity Verification Services
Relevant information may be shared with authorised verification agencies for account verification and fraud prevention.
5.3 Technology and Service Providers
Information is shared to the extent necessary with providers of server hosting, analytics, and security services. These providers are contractually bound to keep the information confidential.
5.4 Legal Authorities
Information may be shared with authorities when required by a court order, a lawful request from a law enforcement agency, or to meet legal obligations.
6 Cookies and Tracking Technologies
The 9777bd website and app use cookies and similar tracking technologies. These technologies help improve your browsing experience and ensure the platform functions correctly.
6.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and security. Disabling them will prevent the platform from working properly.
- Functional Cookies: These remember your preferred language and settings.
- Analytics Cookies: These are used to understand how users interact with the platform, which helps improve the service.
6.2 Cookie Controls
You can accept or reject most cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some platform features to not work correctly.
7 Data Storage and Security
Protecting your information is 9777bd's top priority. To this end, we follow industry-standard security practices.
7.1 Technical Security
- Data transfers are secured through SSL (Secure Socket Layer) encryption.
- Passwords are stored in encrypted form — staff members cannot view them.
- Regular security audits and vulnerability assessments are conducted.
- Two-factor authentication (OTP) is used.
7.2 Data Retention Period
Information is retained while your account is active and for a specified period after account closure to meet legal obligations. Financial transaction records are generally kept for a longer period.
7.3 Response to a Data Breach
In the event of a security breach, we will take immediate action and, where applicable, notify affected members.
8 Your Rights
Every member registered with 9777bd has the following rights regarding their own information:
8.1 Right to Access Information
You may contact us at any time to find out what information we have collected and stored about you.
8.2 Right to Correct Information
If there is any inaccuracy in your stored information, contact our support team to request a correction. Corrections will be made after your email and mobile number are verified.
8.3 Request to Delete Information
In certain circumstances you may request deletion of your personal information. However, some information must be retained for a specified period due to legal obligations.
8.4 Opting Out of Promotional Communications
You may stop receiving bonus offers or promotional emails at any time. To do so, change your preferences in account settings or inform the support team. For information on responsible gaming, visit our Responsible Gaming page, where you will find detailed guidance on keeping yourself safe.
8.5 Right to Lodge a Complaint
If you have any complaint about how we handle your information, you may contact us directly. 9777bd takes every complaint seriously and aims to respond in a timely manner.
9 Protection of Minors
All casino and betting activities on 9777bd are for persons aged 21 and above only. Minors may not use this platform, and we do not knowingly collect any information from persons under the age of 21.
Date of birth is verified during the registration process. If anyone registers by providing a false age, their account will be permanently closed and any collected information will be deleted. You can read more about the platform's background and policies on our About Us page.
If you are aware that a minor is using this platform, please notify our support team immediately.
10 Contact Us
If you have any questions or concerns about this privacy policy or the handling of your personal information, please contact us through the following:
For general questions, visit our FAQ page — it covers many common questions about accounts, payments, and bonuses.
We are committed to responding as quickly as possible to all information requests and complaints.